Rosere Signature Gilets

1. Applicability

These Terms of Service apply to all visitors, users, and customers of the Rosere webshop.

By using this website or placing an order, you agree to these terms. Rosere reserves the right to update or modify these Terms of Service at any time. It is your responsibility to review them periodically.

2. Product Information

Rosere strives to provide accurate and complete information regarding products, including descriptions, pricing, and availability.

However:

We do not guarantee that all information is free from errors
Colors and images may vary depending on your device or screen
We reserve the right to correct errors or update product information at any time without prior notice

Rosere is not liable for inaccuracies or omissions in product information.

3. Orders and Payment

By placing an order, you confirm that:

All information provided is accurate and complete
You are authorised to use the selected payment method

All orders are subject to availability and acceptance.

Rosere reserves the right to:

Refuse or cancel any order
Limit quantities per customer
Request additional verification if necessary

Payments must be completed before an order is processed and shipped.

4. Shipping and Delivery

We aim to process and ship orders as quickly as possible.

Delivery times are estimates and may vary depending on:

Location
Product availability
Carrier and customs processes

While we aim to meet estimated delivery times, delays may occur due to factors beyond our control.

For full details, please refer to our Shipping Policy.

5. Right of Withdrawal (EU Consumers)

If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify us within this period.

Returned items must comply with the conditions outlined in our Return Policy.

Refunds will be issued in accordance with applicable laws and our Return Policy.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Return Policy.

By placing an order, you agree to the terms outlined in our Return Policy, including conditions, timelines, and any applicable restrictions.

7. Intellectual Property

All content on the Rosere website, including but not limited to:

Logos
Designs
Texts
Images

is the property of Rosere and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Rosere shall not be liable for any:

Direct or indirect damages
Loss of profits, data, or business opportunities
Reputational damage

arising from the use of the website or the purchase of products.

We do not guarantee:

Continuous or uninterrupted access to the website
That the website will be free from errors or technical issues

9. Warranty and Conformity

Under applicable consumer laws, you are entitled to receive products that conform to the agreement.

If a product is defective or does not meet reasonable expectations, you are entitled to a repair, replacement, or refund in accordance with legal requirements.

10. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

11. Force Majeure

Rosere shall not be held liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to:

Natural disasters
Strikes
Supply chain disruptions
Transportation issues
Governmental actions

12. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these terms, you must not use this website.

Rosere delivers worldwide. Wherever you are, you can experience our signature travel fabrics and premium designs.

Please note that all shipping times provided are estimates and apply after your order has been processed and dispatched.

1. Processing & Dispatch

We aim to process and ship all orders as efficiently as possible to ensure a smooth and premium customer experience.

Processing times may vary depending on demand, especially during new product launches or peak periods.

For the most accurate delivery expectations, we recommend checking the product page, as shipping times may vary per item.

2. Delivery Times

Europe & Rest of World

Estimated delivery time: 3–12 business days after dispatch

Please note that delivery times may vary depending on the destination, carrier performance, and customs clearance processes. While we aim to meet estimated delivery times, delays may occur due to factors beyond our control.

3. Shipping Costs

Shipping is never free. All shipping costs are calculated and displayed at checkout before completing your order.

4. Import Duties & Taxes

International orders may be subject to import duties, taxes, and VAT, depending on your country.

These charges are determined by your local customs authority
The customer is fully responsible for all additional fees
Rosere does not cover or reimburse any import-related costs
Import charges may vary and are outside of our control

5. Customs & Refusal Policy

If a shipment is refused due to unpaid customs duties or taxes:

The parcel may be destroyed by customs, resulting in a total loss
If the parcel is returned, additional costs (including customs and carrier fees) may apply
These costs will be deducted from any eligible refund

By placing an order with Roserè.co, you agree to these terms.

6. Lost or Damaged Shipments

If your order is lost or arrives damaged, we will initiate an investigation with the shipping carrier.

Once the parcel has been handed over to the carrier, the delivery process is managed by the shipping provider
We will assist you in resolving the issue by starting a formal investigation (“post investigation”)
Resolution times depend on the carrier and may vary

7. Contact

For any questions related to shipping, please contact us at:

Support.rosere@gmail.com

At Rosere, we want you to be fully satisfied with your purchase. If for any reason you would like to return or exchange an item, we’re here to assist you.

You may return or exchange your order within 14 days of delivery.

1. Important Information

Items purchased during a sale are not eligible for refunds.

2. Return Shipping Costs

Return shipping costs are the responsibility of the customer and may vary depending on the courier and the country of return.

Shipping costs for orders placed outside the United Kingdom are non-refundable.

3. Return Conditions

To be eligible for a return:

Items must be returned within 14 days of receipt
Items must be unused, unwashed, and in original condition
All original tags must still be attached
Items must be suitable for resale

We reserve the right to refuse returns that do not meet these conditions.

4. Exchanges

If you indicate that you would like to exchange an item when registering your return, we will process this as quickly as possible. In most cases, exchanges are completed within a few business days after receiving your return.

If the desired item is no longer in stock, please contact our customer service team. We will inform you about restock timelines or offer an alternative solution.

5. Order Number

You can find your order number in your order confirmation email. This is typically a four or five-digit code.

If you cannot locate your order confirmation, please contact our customer service team for assistance.

6. Damaged or Defective Items

If your item arrives damaged or defective, we sincerely apologize for the inconvenience.

Please contact us at Support.rosere@gmail.com and include:

Your order number
A clear photo of the issue

Our team will respond promptly and provide an appropriate solution.

7. Returns After 14 Days

Returns requested after the 14-day period are not guaranteed.

However, in certain cases, we may offer an exchange at our discretion. Please contact our customer service team to discuss available options.

8. Refunds

Once your return has been received at our warehouse, it will be processed within 10 business days.

After processing:

You will receive a confirmation email
The refund will be issued to your original payment method
It may take up to 3 business days for the refund to appear in your account

9. Contact

If you have any questions regarding returns or exchanges, please contact us at:

Support.rosere@gmail.com

At Rosere , we are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains what data we collect, how we use it, and what your rights are under applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using our website, you agree to the terms of this Privacy Policy.

1. What personal data we collect

We may collect and process the following categories of personal data:

A. Information you provide directly

First and last name
Billing and shipping address
Email address
Phone number
Payment information (processed via secure third-party providers)

B. Automatically collected data

IP address
Browser type and device information
Pages visited and browsing behavior
Referring URLs and interaction data

C. Marketing and communication data

Email engagement (opens, clicks)
Preferences and purchase history
Participation in promotions or surveys

2. Legal basis for processing

We process your personal data based on the following legal grounds:

Performance of a contract
To process orders, payments, and deliveries
Legal obligation
To comply with tax, accounting, and regulatory requirements
Consent
For sending marketing communications and newsletters
Legitimate interest
For improving our website, preventing fraud, and analysing performance

3. How we use your data

We use your personal data for the following purposes:

Processing and fulfilling orders
Managing payments and preventing fraud
Providing customer service and support
Sending transactional emails (order confirmations, shipping updates)
Sending marketing emails (if consent is given)
Improving website functionality and user experience
Analyzing performance and optimizing marketing campaigns
Complying with legal obligations

4. Data retention

We retain your personal data only as long as necessary:

Order and invoice data: 7 years (legal requirement)
Customer accounts: until account deletion or inactivity
Marketing data: until you unsubscribe or withdraw consent
Analytics data: typically up to 26 months

5. Sharing your data

We do not sell your personal data. We only share your data with trusted third parties when necessary:

Shopify (e-commerce platform and hosting)
Payment providers (e.g. Mollie, Stripe, PayPal)
Shipping carriers (e.g. DPD, DHL)
Email marketing platforms (e.g. Klaviyo)
Analytics and advertising partners (e.g. Google, Meta)

These parties only process data on our behalf and under strict agreements.

Some of these providers may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards (e.g. Standard Contractual Clauses).

6. Cookies and tracking technologies

Our website uses cookies and similar technologies to enhance your experience and analyze website usage.

We use:

Functional cookies (necessary for the website to work)
Analytical cookies (to measure and improve performance)
Marketing cookies (for personalized ads and tracking)

Where required, we ask for your consent before placing non-essential cookies. You can manage your cookie preferences via your browser or cookie settings.

7. Data security

We take appropriate technical and organizational measures to protect your personal data, including:

Secure SSL encryption
Access controls and authentication
Limiting data access to authorized personnel only
Working with certified and trusted service providers

In the event of a data breach, we will comply with applicable legal obligations, including notifying relevant authorities where required.

8. Your rights under GDPR

You have the following rights regarding your personal data:

Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise any of these rights, please contact us at:
support.rosere@gmail.com

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external websites.

10. Changes to this policy

We reserve the right to update this Privacy Policy at any time. We recommend reviewing this page periodically. The most recent version will always be available on our website.

11. Contact

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

Roseré
Email: support.rosere@gmail.com